Last updated: September 2026

UniCounsellors is a study-abroad counselling practice based in Gurugram. This page explains what happens to the information you give us on this website. It is short because the website does very little: there is one form on it, and its only job is to start a conversation with a counsellor.

What we collect

Everything this website collects comes from the free counselling registration form. It asks for four things:

Full name — optional, so a counsellor knows who they are speaking to.
Email address — required.
Phone number — required, because the conversation continues on WhatsApp.
An optional tick-box asking whether you would like updates about relevant intakes, scholarships and study-abroad tips.

Nothing else. This website never asks for your date of birth, passport details, transcripts, test scores or financial information. If you go on to work with us, documents like those are shared later and directly with a counsellor, never through a form on this site.

As with any website, the server hosting unicounsellors.com may record ordinary request information such as your IP address, browser and the page you requested. That is a by-product of delivering the page. We do not use it to build a profile of you or tie it back to your enquiry.

Why we collect it

For one purpose: to contact you about study-abroad counselling. In practice that means we use your details to

reply to your enquiry and arrange your free session;
understand your goals, academic background and budget before advising anything;
answer follow-up questions about courses, universities, scholarships, education loans and visas.

If you tick the updates box, we may also send you occasional notes about intakes, scholarships and study-abroad tips. Leaving it unticked changes nothing about the guidance you receive.

We do not sell your personal data. We do not pass it to advertisers, data brokers or lead-resale networks.

How your enquiry reaches us

Pressing Register does two things. First, the name, email address, phone number and tick-box state you entered are sent to our own server. Second, we open a WhatsApp message addressed to 999-988-9689, pre-filled with the same details, so you can start talking to a counsellor straight away.

The confirmation you see after registering tells you which of those actually reached us. If it says we have your details, the enquiry was recorded and a counsellor can follow up without you doing anything else. If it asks you to send the WhatsApp message, that message is the only thing that will reach us — closing it without sending means we never receive the enquiry. Either way, you can ask us to delete whatever we hold: see your choices and rights below.

WhatsApp is operated by a third party. Once your message is there, that conversation is governed by WhatsApp’s own privacy terms as well as this policy, and we have no control over how it stores or processes messages. If you would rather not use WhatsApp, you are welcome to visit the office instead; the address is at the bottom of this page.

If you go on to become a client, applications necessarily involve sharing your documents with the universities, banks or visa authorities concerned. We share only what a given application requires, and only for applications you have asked us to make.

The enquiry record itself is delivered to the counselling team by email or by a message into our own workflow tool, depending on how the office is set up at the time. Those are ordinary business tools acting on our instructions; they are not permitted to use your details for anything of their own.

Beyond that, the only third party this website touches is Google Fonts, which serves the two typefaces the pages are set in. Your browser requests those font files from Google’s servers, so Google sees the request. No cookie is set.

How long we keep it

We keep enquiry details for as long as they are useful to you: while we are advising you, and while an application we are handling is live. An enquiry that goes no further is removed from our records once it is clear there is nothing left to follow up.

We have deliberately not written a fixed number of months into this policy, because we would rather you simply ask. Message us and we will tell you what we still hold, and delete it if you want it gone.

WhatsApp conversations are a separate matter. A chat sits on both your phone and ours until one of us deletes it, and clearing your side does not clear ours, so tell us if you want our copy removed too.

Your choices and rights

You can ask us at any time to:

tell you what personal information we hold about you;
correct anything that is wrong or out of date;
delete what we hold;
stop sending updates, while continuing to help with your enquiry;
stop contacting you altogether.

Please send the request from the phone number or email address you originally gave us, so we can be reasonably confident the request is yours. You do not need to give a reason.

Cookies and analytics

This website sets no cookies. It runs no third-party analytics, no advertising or remarketing pixels, no session recording and no cross-site tracking, and it stores nothing in your browser between visits. There is no cookie banner because there is nothing to consent to.

If that ever changes, this page will be updated before the change goes live.

Changes to this policy

If what we do with your information changes, we will rewrite this page to match it and move the date at the top. The version you are reading is the one that applies today.

How to contact us

For anything in this policy, including a request to see, correct or delete what we hold:

WhatsApp: 999-988-9689
Office: 02-007, 2nd Floor, Emaar The Palm Square, Sector 66, Gurugram – 122102, Haryana, India
Hours: Mon – Sat · 10:00 am – 5:00 pm

If you would prefer to talk it through first, contact us here.